Meet the ultimate Customer Experience Journey expectations! The Competella Communication Suite provides excellent tools for routing and distribution of contacts to contact center agents and switchboard attendants that integrates call control with an advanced directory search engine, access to presence, calendar, e-mail and IM.

Enroll to our 30 minute introduction Attendant Console webinar Mar ch 23rd at 2:30 PM (14:30) CET. Vores partnerskab og fælles rejse sammen med Microsoft og vores nye Competella SaaS (Software-as-a-Service) for Teams direkte i Azure, er blevet en ægte succes.

Concept. The Competella Unified Communication Suite offers complementary applications and extended functionality on top of the Microsoft Lync. The suite provides classical PBX applications like advanced attendant console and contact center but in a new way utilizing the new possibilities and power in the Microsoft Unified Communication platform. Our suite also extends functionality in the Microsoft Lync e.g.

Attendant Console solutions act as a central point in an enterprise for managing all attendant console applications. Attendant Console solutions must meet the Skype for Business and Skype for Business Eco-System interoperability requirements successfully to get certified for Skype for Business ISV program. They had a need for native Lync advanced attendant console solution After evaluating different systems on the market, they decided to deploy the Competella Multimedia Attendant. To be able to present mobile phone status in Lync and for integration with Exchange Calendar and Mail they also deployed some additional applications from the Competella Unified Communication Suite. Bridge Operator Console is designed to be an attendant console solution for Lync 2013 and Skype for Business. It talks with your existing Skype for Business (Lync) client, and your Microsoft Exchange Server calendars and contacts (with optional Exchange Connector) .

If you want more examples just contact us. The Competella Attendant Console is part of the Competella Communication Suite for Teams which is currently undergoing certification for Teams and it works with both MS Calling plans as well as Direct Route.

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Competella is an IT-company specialized in developing Contact Center and Attendant solutions for Microsoft Teams- and A Contact Center and Attendant Console solution for excellent customer service with Microsoft Teams. Competella Communication Suite 20623be2-0bcf-46b5-8afc-9a33e8a65e87 Utgivelsen inkluderer også en betaversjon av Competella Contact Center Enterprise (CCE) og Competella Attendant Console (AC) funksjonalitet. CCE- og AC-funksjonaliteten er planlagt å være generelt tilgjengelig i 2. kvartal i år.

The Competella Attendant Console is a product in the cloud based Competella Communication Suite which is natively POWER integrated to Teams and offers advanced call distribution and a user-friendly interface which is key to deliver superior service to callers and the organization stakeholders.

Welcome to our mini webinar series – Competella Attendant Console solution! Date: April 14 th . If you cannot partipate you can order the recording.

Attendant Console and Contact Center solutions for Microsoft Teams in the Cloud.
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The Competella Multimedia Attendant is an excellent tool for switchboard attendants that integrates call control with an advanced directory search tool, access to presence, calendar, e-mail and IM. Published on Nov 25, 2016. The Competella Unified Communication Suite includes Attendant Console, Contact Center Enterprise, Contact Center Workgroup and Office User add-ons for Skype for Business.
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Nov 25, 2016 The Competella Unified Communication Suite includes Attendant Console, Contact Center Enterprise, Contact Center Workgroup and Office

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The Competella Attendant Console is designed and developed based on input from a large number of receptionists who has hands-on experience with the features required by a switchboard to be able to support the company in delivering precise service for callers to the company's main number. The Competella Attendant Console supports the receptionists with a full overview of the current call, calls waiting, logged-on receptionist status, the organization including Skype for Business and Cisco

- Multi lingual queue welcome messages, hold messages, queue closed messages. Target group: This 30-minute webinar is aiming at you who is looking for an Attendant Console solution that is powered by Microsoft Teams. You can for example work in a Switchboard, be a provider of cloud solutions, a reseller or an existing customer that want to know more about our SaaS-solutions. Attendant Console for Teams is GA and improvements in Contact Center Workgroup .